Sundae Loungewear Terms of Service

Last Updated: August 2026

Welcome to Sundae Loungewear. These Terms of Service apply when you access our website, purchase our products or use our services. By using our website or placing an order, you agree to these terms.

1. General

This website is operated by Sundae Loungewear. Throughout the website, the terms “we”, “us” and “our” refer to Sundae Loungewear.

We reserve the right to update or change these Terms of Service at any time. Any changes will take effect once published on our website.

2. Products

We aim to display our products, colours, prints and designs as accurately as possible. However, colours may appear slightly different depending on your device or screen settings.

Due to the nature of printed fabrics, the exact placement of a print or pattern may vary between individual garments. This is not considered a fault.

Product availability is subject to change without notice.

3. Sizing

Customers are responsible for reviewing our size guide before placing an order.

Sizing and fit may vary slightly depending on the style and fabric of the garment. Measurements provided on our website are intended as a guide.

Choosing an incorrect size is considered a change of mind and is subject to our Returns & Exchange Policy.

4. Orders

Please ensure all information provided at checkout is correct before submitting your order, including your:

• Name
• Email address
• Delivery address
• Product selection
• Size
• Quantity

Once an order has entered processing or fulfilment, we may be unable to make changes or cancel it.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock errors or payment issues.

If we cancel an order after payment has been received, the applicable amount will be refunded.

5. Pricing & Payments

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices may change at any time without notice. Any price change will not affect an order that has already been accepted, except where there has been an obvious pricing error.

Payment must be successfully completed before an order is processed.

6. Discount Codes & Promotions

Discount codes and promotional offers are subject to any conditions advertised with the promotion.

Unless otherwise stated, discount codes cannot be combined with other offers.

We reserve the right to cancel or modify a promotion where reasonably necessary, including where there has been an error or misuse of the promotion.

7. Shipping & Delivery

Customers are responsible for providing a complete and accurate delivery address.

Shipping and delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including postal or courier delays.

Once an order has been dispatched, tracking information will be provided where available.

Please refer to our Shipping Policy for further information regarding processing times, delivery and lost or delayed parcels.

8. Returns, Exchanges & Refunds

Returns and exchanges are handled in accordance with our Returns & Exchange Policy.

Change-of-mind returns are subject to the eligibility requirements outlined in that policy.

Nothing in these Terms of Service or our Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

9. Faulty Products

If you believe you have received a faulty, damaged or incorrect product, please contact us with your order details and photos of the issue.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances.

10. Intellectual Property

All Sundae Loungewear branding, logos, website content, photographs, graphics and original designs are owned by or licensed to Sundae Loungewear unless otherwise stated.

You may not reproduce, copy, distribute, sell or commercially use our protected content without prior written permission.

11. Website Use

You agree not to use our website:

• For unlawful or fraudulent purposes
• To interfere with the security or operation of the website
• To transmit malicious software or harmful code
• To attempt unauthorised access to our systems
• To misuse our content, branding or intellectual property

We may restrict access to our website where reasonably necessary to protect our business, customers or systems.

12. Personal Information

Personal information provided when using our website or purchasing from us will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers and website platforms.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

14. Limitation of Liability

To the maximum extent permitted by law, Sundae Loungewear is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these terms is intended to exclude or limit any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

15. Governing Law

These Terms of Service are governed by the laws applicable in Queensland, Australia.

16. Contact Us

If you have any questions regarding these Terms of Service, your order or our policies, please contact:

Sundae Loungewear
Email: sundaeloungewear1@gmail.com