Shipping policy

Sundae Loungewear Shipping Policy

Last Updated: August 2026

Thank you for shopping with Sundae Loungewear 🤍 Please read our shipping information below before placing your order.

Order Processing

All orders are carefully packed and prepared before dispatch.

Please allow approximately 2–5 business days for your order to be processed before shipping.

During launches, sales, holidays and other busy periods, processing times may be slightly longer.

Business days exclude weekends and public holidays.

Worldwide Shipping

We ship Worldwide!

Once your order has been dispatched, you will receive tracking information where available.

Delivery times provided by the shipping carrier are estimates only and begin after your order has been dispatched.

Sundae Loungewear cannot guarantee an exact delivery date as delays may occur with postal and courier services.

Express Shipping

Selecting express shipping speeds up the delivery service after dispatch. It does not necessarily reduce our order processing time.

Please take our processing time into consideration when ordering for a specific date or occasion.

International Shipping

Where international shipping is available, delivery times will vary depending on the destination and shipping provider.

International customers are responsible for any customs duties, import taxes or other fees charged by their country, unless otherwise stated at checkout.

Tracking

Once your order has been shipped, tracking details will be sent to the email address provided at checkout where tracking is available.

Please allow some time for tracking information to update after receiving your dispatch notification.

Incorrect Shipping Addresses

Customers are responsible for ensuring their shipping address is complete and correct before placing an order.

If you notice an error in your address, please contact us as soon as possible at sundaeloungewear1@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order is returned to us due to an incorrect or incomplete address and needs to be resent.

Lost, Delayed or Missing Parcels

If your tracking shows that your parcel is delayed or has not arrived within the expected timeframe, please contact the relevant shipping carrier and/or contact us so we can assist where possible.

Once an order has been handed to the shipping carrier, delivery delays may occur that are outside our reasonable control.

If your parcel is confirmed as lost, we will handle the matter in accordance with the shipping provider's investigation process and your rights under applicable Australian law.

Authority to Leave

If you choose or authorise a parcel to be left in a safe place, please be aware that there may be additional risks associated with unattended delivery.

Where applicable, responsibility for an unattended delivery will be determined in accordance with the carrier's terms and your rights under Australian Consumer Law.

Returned to Sender

If a parcel is returned to us due to an incorrect address, failure to collect the parcel or unsuccessful delivery, we will contact you once it has been received back.

Additional postage costs may apply if you would like the order resent.